jorja james spa

Reviews of jorja james spa

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  Fiona Hanrahan Added June 16, 2018

  ★ ★ ★ ★ ★
  Beautiful experience, soothing environment and very professional whilst caring
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  Zuleika Khan Added May 19, 2018

  ★ ☆ ☆ ☆ ☆
  Left needing a proper massage.
  
  Preface - I am not one to slam in a review because I had a bad day, or get my jollies being mean to businesses. I genuinely needed therapy, I wanted to enjoy this so much. I was let down.
  Staff were polite but quiet, place was clean but very cramped and stuffy. Too much junk on the walls, I was sitting too close to a candle and the sleeve of my robe put the candle out and put candle wax all over my arm. I wasn't burnt in any serious way, but it was a fairly obvious OH&S standard that you shouldn't put candles so close and where where your clients in big robes can't see them.
  
  That was a shock.
  
  The massage was rubbish. I had to ask for more strength and I could feel the therapist's hands shaking when applying pressure. Maybe she's not used to giving harder massages or not strong enough to do this kind of work. It made me feel bad because I could feel her struggle.
  
  Then half way through I could hear the staff changing. They didn't tell me but snuck around me which made me look around to see what's happening. I would prefer a "hi I'm so and so, I will do your facial, I'll do this, this and this. Does that sound ok?" Just a simple handover: massage is finished, she is here to do your facial, etc.
  I ticked "quiet therapy" not absolute silence. Music was droning and repetitive and loud.
  I gave 1 star for the facial as that was quite lovely but was only a small portion of the whole experience. Afterwards I was left in a room unsure of what was happening next. I had to ask if it was finished and if I could put my clothes back on. Again - lack of communication.
  
  I have been to places where I felt bad spending only $200 on a 3 HR therapeutic massage and facial because the therapist put their heart and soul into every carefully directed stroke of their skilled hands - $200 wasn't enough for their treatment. Jorga James felt like a pat on the back with fancy paintings on the walls. Interior decoration does not a therapeutic healing massage and pamper make.
  Staff needs training.
  Rooms need lots of useless stuff taken out to make you feel comfortable and for safety if you use candles!!! Pick better relaxation music.
  
  I would try them again only because of their location, but not for awhile in the hopes that staff change and it is better for my hard earned money. Please remember JJ -people come to you for therapy and release from their stressful worlds. Service your clients with empathy, remember why we would even bother booking to see you in the first place. Your staff need to talk, not only at the beginning but throughout. I was in desperate need of a massage, and $165 later, I still need one. I feel so jipped.
  Get more for your buck at Westfield. I'm sure there are plenty of places there that can help you for soooo much cheaper.

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